Help and Support
We understand the importance of customer satisfaction, which is why we make it a priority to offer only the best products, coupled with exceptional customer service. Our dedicated team of professionals is always available to answer any questions you may have and assist you in finding the perfect product for your needs.
Support Form
Please feel free to reach out to us using the information provided below, and we'll get back to you as soon as possible.
Order Confirmation
Thank you for your purchase! Your order has been successfully processed and confirmed. You will receive a call shortly for shipping and payment.
Shipping Information
We aim to ship your order as soon as possible. Please allow 1-2 business days for processing and handling. Once shipped, you will receive a tracking number via email to track your package.
Payment Information
We accept all major credit cards, PayPal as well as Mpesa. Your payment information is securely processed through our payment gateway to ensure the safety of your personal and financial data.
Exchange
We offer exchanges on purchased items within 2 days of purchase. A payment confirmation must be provided, and the items should be in their original, unused condition. Once the items are inspected and deemed to be in good condition, we will proceed with the exchange process.
Return Policy
Note: Goods once sold cannot be returned- they can only be exchanged.
Refund Policy
If the value of the exchange is less than the initial purchase, a refund will be issued. Please allow 2-3 business days for the refund to be processed.
Customer Support
Our customer support team is available to assist you with any questions or concerns you may have about your purchase. You can reach us by phone or email during business hours, and we will respond to your inquiry as soon as possible.
Talk To Us
Contacts:
0798004527
Address Email:
farroempire@gmail.com
